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Learn De-escalation
Prevent Violence
De-escalation is a critical skill that can transform potentially dangerous situations into peaceful resolutions. Our training teaches your team proven techniques to recognize early warning signs, communicate effectively under stress, and defuse volatile situations safely. Whether dealing with angry customers, distressed individuals, or workplace conflicts, these skills protect both your people and those in crisis.
Verbal De-escalation Techniques Learn tactical communication strategies including tone control, active listening, empathy statements, and non-threatening language that help calm agitated individuals and reduce tension.
Recognizing Warning Signs Identify behavioral indicators and body language cues that signal escalating aggression, allowing your team to intervene early and prevent situations from becoming dangerous.
Safe Positioning & Boundaries Master spatial awareness, safe distances, exit strategies, and physical positioning techniques that keep you safe while maintaining respectful engagement during confrontations.
Our Services
Response to
Armed AggressorLive-action scenarios and discussion
How Not to be a Victim
Awareness and Best Practices
Creation of
Emergency PlansAlways have a plan
Testing
Emergency PlansLive-action and table-top scenarios
Bomb Threat Response
Procedures and protocols for bomb threats
De-escalation Training
Techniques to defuse potentially volatile situations
